How to report concerns and what Edupledge can—and cannot—do.
Effective 16 September 2026
Edupledge is not an emergency service and reports are not monitored as an emergency hotline. If you or someone else is in immediate danger in the UK, call 999. For urgent mental-health help, contact NHS 111 and select the mental-health option, or speak to a trusted adult.
Reports are stored privately and available only to authorised moderation personnel and service providers needed to operate the system. A report may include the selected reason, your note, the reported content, related evidence signals, and relevant account or activity records.
We may preserve information, remove content, restrict contact, suspend access, or contact an appropriate authority where reasonably necessary to protect a person, investigate serious misuse, or comply with law. We do not promise a particular outcome or disclose confidential action taken against another user.
A report is normally retained for 24 months after the case is closed, then deleted or anonymised. If a report concerns safeguarding, a security incident, a dispute, or a legal obligation, we may keep it for longer while the matter is open or a lawful hold applies. Deleting an account or reported post detaches account and post references from the report instead of erasing safety evidence that must lawfully be preserved.
The standard moderator view does not disclose the reporter’s identity. We may need to use or disclose identity where required by law or necessary to address a serious safety issue, and will limit this where possible.
Reported users may ask for review of a moderation decision. We may keep limited safety records after content or an account is removed where necessary and lawful.
Edupledge does not replace a school’s, employer’s, or family’s safeguarding responsibilities. Organisations running challenges must provide appropriate contacts, supervision, eligibility rules, and safeguarding processes for their own activity.
Do not use challenge progress as the sole basis for a high-impact education, employment, disciplinary, or safeguarding decision. Device evidence and student activity can be incomplete or inaccurate.
This is the current release-review text for the 16 September 2026 target release. It is general information, not legal advice, and does not say that a solicitor or regulator has approved it.
Before publication, the operator must confirm processor roles and contracts, international-transfer safeguards, provider-side deletion, backup deletion, moderation-record retention, and the study-photo AI provider’s data handling. A qualified UK solicitor must review this document set and confirm any required changes.